Welcome to JoytasticKids. Please read carefully.  

There are the following 4 different sections in this document:  

​​

1. Group tuition Courses 

2. 1:1 face to face tuition 

3. Online tuition  

4. Online group classes  

​

Safeguarding  

​

All tutors hold an up to date DBS. They will be able to show this on request at anytime. No photos or screenshots to be taken of the group classes. Please do not pass the zoom code information on.

 

Social Media

​

We might, at times, take pictures to use on our website or social media. Please send us an email if you DO NOT wish for your child to be featured. By agreeing to these terms and conditions, you are giving your consent. 

​

 

1. Group tuition Courses 

​

Some of our tutors offer group tuition. These will be in very small groups and will either take place in person or online. You are welcome to try a session for free before signing up for a course. 

 

Course Payment

 

The group tuition comes as a course, which lasts for half an academic term. The length of this will vary depending on the school term dates. After your trial, you can then sign up for the course.  

KS2 £21 per session 

KS3 £23.50 per session 

KS4 £26 per session 

The course can be paid for in one or two instalments. The instalments must be paid before the tuition commences.

 

Late payment fees

​

Most payments will be taken upfront online. However, in the event of a late payment, there will be a £10 charge for every 2 weeks. For example, if the payment is 6 weeks late, there will be a £30 charge. 

 

Skipping or rearranging sessions  

​

As these are sold as a course, it is not possible to skip, rearrange or refund sessions. If a session is forgotten or started late by the pupil, the tutor cannot make up the missed time. It is the responsibility of the parent and not the tutor to ensure that the pupil makes their session.  

​

Tutor illness 

​

If for some reason the tutor is unable to make a session due to illness or other unforeseeable circumstances, the tutor will make up the session at a suitable time or the session will be refunded or taken off your next invoice. 

 

Tuition stopped by tutor  

​

If in the unlikely case, a tutor has to stop tuition mid-block, JoytasticKids will replace the tutor as soon as possible, subject to availability, in order to minimise disruption to the student’s progress. Failing that, you will receive a full refund for the rest of the block.  

 

Tutor Feedback and Correspondence  

​

When you sign up for one to one tuition, you will be emailed your own OneDrive link. This should have all of the information you need to know. The tutor will provide weekly feedback from the sessions, which will be saved in your OneDrive. Your tutor will also provide targets and an end of course statement. With regards to group tuition, your tutor will provide feedback and next steps via email at the end of the course. Due to safeguarding, it is not possible for the tutor to communicate via the pupil’s mobile (if under 18). 

 

2. 1:1 Face to Face Tuition  

 

Payment

 

We offer a free 15 minute online trial session before you commit. If you would rather a face to face trial, you are welcome to pay for a one off session. After that, the tuition is paid for in blocks of 3,6 or 7 via our payment system. Most of our clients prefer to pay for the tuition in half-termly blocks. You can then correspond with the tutor to organise the times and dates for the sessions. It works best when you have a regular day and time for your session. Charges vary depending on pupil age.

​

Late payment fees

​

Most payments will be taken upfront online. However, in the event of a late payment, there will be a £10 charge for every 2 weeks. For example, if the payment is 6 weeks late, there will be a £30 charge. 

​

Petrol fee

​

There will be the added charge of £1.50 per session for tutors coming to you. This covers the cost of their petrol and extra time!

​

Skipping or rearranging sessions  

​

If you cannot make a session, please give the tutor 48-hours notice. Unfortunately, if it is a last-minute cancellation, you will still be charged. If a session is forgotten or started late by the pupil, the tutor cannot make up the missed time. It is the responsibility of the parent and not the tutor to ensure that the pupil makes their session.  

 

Tutor illness 

​

If for some reason the tutor is unable to make a session due to illness or other unforeseeable circumstances, the tutor will reschedule for a convenient time. If in the unlikely case, a tutor, has to stop tuition mid-block, JoytasticKids will replace the tutor as soon as possible, subject to availability, in order to minimise disruption to the student’s progress. Failing that, you will receive a full refund for the rest of the block.  

​

Tutor Feedback and Correspondence

 

When you sign up, you will be emailed your own OneDrive link. The tutor will provide weekly feedback from the sessions, which will be saved in your OneDrive. Your tutor will also provide targets and an end of block statement. Due to safeguarding, it is not possible for the tutor to communicate via the pupil’s mobile (if under 18). 

 

When visiting your home

 

The tutor is engaged by the client only to provide tuition and is not responsible for the safety, welfare, well-being and care of minor students or for the protection of any person’s property. In the case of students under the age of 18 years, a responsible adult (other than the tutor) must be present on the premises at all times.  

 

3. Online Tuition  

​

Payment

 

You may wish to pay for a trial session before you commit to a block. After that, the tuition is paid for in blocks of 3,6 or 7 via our payment system. Most of our clients prefer to pay for the tuition in half-termly blocks. You can then correspond with the tutor to organise the times and dates for the sessions. It works best when you have a regular day and time for your session. Charges vary depending on pupil age. 

​

Late payment fees

​

Most payments will be taken upfront online. However, in the event of a late payment, there will be a £10 charge for every 2 weeks. For example, if the payment is 6 weeks late, there will be a £30 charge. 

 

Skipping or rearranging sessions  

​

If you cannot make a session, please give the tutor 48-hours notice. Unfortunately, if it is a last-minute cancellation, you will still be charged. If a session is forgotten or started late by the pupil, the tutor cannot make up the missed time. It is the responsibility of the parent and not the tutor to ensure that the pupil makes their session.  

 

Tutor illness 

​

If for some reason the tutor is unable to make a session due to illness or other unforeseeable circumstances, they wil rearrange the session for a convenient time.

​

Tuition stopped by tutor 

​

If in the unlikely case, a tutor, has to stop tuition mid-course, JoytasticKids will replace that tutor as soon as possible, subject to availability, in order to minimise disruption to the student’s progress. Failing that, you will receive a full refund for the rest of the block.  

 

Tutor Feedback and Correspondence  

​

When you sign up, you will be emailed your own OneDrive link. The tutor will provide weekly feedback from the sessions and any resources, which will be saved in your OneDrive. Your tutor will also provide targets and an end of block statement. 

​

Due to safeguarding, it is not possible for the tutor to communicate via the pupil’s mobile (if under 18). 

​

 

4. Group Tuition

 

Payment

 

You are welcome to trial a group class for free. There are limited places in the classes so the recommended way to pay is in half-term blocks. This cost will vary depending on the age of the class and duration of the course. After the trial, the course must be paid for before the next class. You can pay via our online booking system.  

​

Late payment fees

​

Most payments will be taken upfront online. However, in the event of a late payment, there will be a £10 charge for every 2 weeks. For example, if the payment is 6 weeks late, there will be a £30 charge.

 

Skipping or rearranging sessions  

​

The classes are at set times and once the course has been paid for, sessions cannot be rearranged or refunded if missed.  

 

Tutor illness 

 

If for some reason the class tutor is unable to make a session due to illness or other unforeseeable circumstances, the tutor will reschedule for a convenient time.

 

Tuition stopped by tutor  

​

If in the unlikely case, a class tutor, has to stop the class mid-course, JoytasticKids will replace that tutor as soon as possible, subject to availability, in order to minimise disruption to the students’ progress. Failing that, you will receive a full refund for the rest of the block.  

 

Correspondence  

​

If you need to correspond with the tutors directly, you may do so via their email.  

 

​

 

​